At 96win, your privacy is not merely a legal obligation — it is our sincere commitment. This document clearly explains how we collect, use, store, and protect your personal information.
Updated: January 2026Welcome to the 96win Privacy Policy page. As a trusted online entertainment platform operator in Malaysia, we take every aspect of our members' personal data protection seriously. This Privacy Policy is designed to give you a clear, transparent, and easy-to-understand overview of our data management practices.
The 96win platform operates on the principle that your personal information belongs entirely to you. We only collect data that is genuinely necessary to deliver the best service, ensure transaction security, and comply with applicable legal requirements. Every action we take regarding your data is based on legitimate business needs and consent provided by you.
This document applies to all users who register or use the 96win platform, including via the main website, mobile app, and any related channels. By using our platform, you agree to the terms contained in this Privacy Policy.
This Privacy Policy is to be read together with Terms and Conditions 96win. Both documents complement each other in outlining your rights and responsibilities as a member of our platform.
96win collects various types of personal information depending on how you interact with our platform. This data collection is necessary to provide each member with a secure, efficient, and personalised experience.
| Data Category | Information Type | Primary Purpose |
|---|---|---|
| Identity | Full name, date of birth, identity card number | KYC verification, fraud prevention |
| Contact | Phone number, email address | Communications, account verification |
| Finance | Bank details, transaction records | Processing deposits and withdrawals |
| Technical | IP address, device type, web browser | Security, fraud detection |
| Usage | Game history, login times, game preferences | Service improvement, content personalization |
We never collect sensitive information such as your medical data, religious beliefs, or political views. All data collected is strictly limited to what is necessary for the safe and effective operation of the platform.
Important Note: Your credit card details or sensitive payment information are not stored directly on 96win's servers. All financial transactions are processed through certified, secure third-party payment gateways.
Every piece of data we collect is used for a clear and legitimate purpose. 96win does not use your data for purposes unrelated to the provision of platform services without first obtaining your consent.
You may withdraw consent to receive promotional communications at any time through your account settings or by contacting our customer support team.
96win does not sell, rent, or disclose your personal information to third parties for marketing or commercial purposes. Any data sharing that occurs is limited strictly to situations necessary for platform operations and legal compliance.
All third-party partners we work with have undergone a rigorous security assessment process. We only collaborate with providers whose data protection standards are equal to or higher than our own.
The security of your personal data is our highest priority at 96win. We continuously invest in cutting-edge security infrastructure to ensure your information is always protected against cyber threats, unauthorized access, and data breaches.
While we take all reasonable precautions, no security system in the world is completely perfect. In the event of any security incident affecting your data, we are committed to notifying you in a timely manner.
The 96win platform uses cookies and similar tracking technologies to enhance the user experience, ensure smooth platform functionality, and collect analytics data that helps us understand how members interact with the platform.
You can manage your cookie settings through your web browser at any time. However, disabling certain cookies may affect platform functionality and your gaming experience. Please refer to your web browser's documentation for guidance on managing cookies.
As a 96win member, you have certain rights regarding your personal data. We fully respect these rights and provide easy mechanisms for you to exercise them.
Request a copy of all personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your data, subject to legal requirements.
Object to the processing of your data for direct marketing purposes.
Receive your data in a machine-readable format.
Request restriction of your data processing in certain circumstances.
To exercise any of the above rights, contact our customer support team. We will process your request within 30 business days. No charges apply for reasonable requests.
96win retains your personal data for as long as your account is active or as long as necessary to provide services to you. Following account closure, we will retain certain data for the period required by applicable laws or regulations.
The 96win platform is strictly restricted to individuals who are aged 18 years and above. We do not intentionally collect, process, or store any personal data from children or minors.
If we discover that personal information of an underage individual has been collected without proper verification, we will take immediate steps to delete that information and close the account in question. Parents or guardians who suspect their child has registered on our platform are encouraged to contact our support team immediately.
Strict Prohibition: Registration by individuals under 18 years of age is strictly prohibited. Anyone found to have falsified their age to register will have their account terminated and their data deleted.
96win reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, technological developments, or new legal requirements. The latest version of the Privacy Policy will always be available on this page with a clear update date.
For significant amendments — such as changes to how we use your data or new rights granted to you — we will endeavour to notify you via in-account notifications or email. However, it is your responsibility to review this page periodically to ensure you are always aware of the latest applicable terms.
Continued use of the 96win platform following the publication of any amendments to the Privacy Policy constitutes your acceptance of the updated version.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, our team is ready to assist. You may reach us through the following channels:
96win is fully committed to protecting your privacy. Your trust is the foundation that enables us to continue serving our member community across Malaysia at the highest standard.
Behind every policy we write, there are real systems and infrastructure working hard to keep your information safe.
Every bit of data moving between your device and the 96win platform is protected by 256-bit SSL encryption — the same security standard used by leading banks. Your data is safe both in transit and at rest.
Our KYC (Know Your Customer) process ensures every member is a verified, real individual. Information you submit during verification is encrypted and processed by systems that comply with international data protection standards.
Our core commitment: your personal information will never be sold, rented, or traded to any third party for commercial purposes. Your data belongs to you — we are simply its trusted custodians.
An additional security layer via 2FA ensures only you can access your account. Even if your password is compromised, unauthorized parties still cannot log in without the second verification code sent to your device.
The 96win platform undergoes comprehensive security assessments by independent experts on a regular basis. Any vulnerabilities discovered are addressed promptly, ensuring the system is always maintained at the highest security standard.
You are in control of your data. Request access, correct inaccurate information, withdraw promotional consent, or delete your account — all easily done via your account settings or our customer support.
Now that you know how we protect your privacy — the next step is to start enjoying a safe, fun, and trusted gaming experience alongside thousands of 96win members across Malaysia.