96win Responsible Gaming
– Play Safe & Mindfully

What Is Responsible Gaming?

Responsible gaming means enjoying gambling as a form of entertainment — not as a way to generate income, relieve stress, or solve financial problems. At 96win, we believe every member deserves to have fun in a healthy and controlled way.

This involves understanding how games work, being aware of the risks involved, and being able to identify warning signs before they become serious. At 96win, we do more than provide a gaming platform — we act as a caring partner throughout your entertainment journey.

Every game on our platform is designed to deliver an enjoyable experience. However, it is important to always remember that game outcomes are entirely random and no strategy can guarantee wins. Treat every ringgit you put into a game as the cost of entertainment — just like going to a movie or a concert.

Understanding the Risks of Gambling

Online gambling carries inherent risks that you should understand before you start playing. Knowing these risks does not mean you should be afraid — rather, it helps you make smarter, more informed decisions throughout your gaming sessions at 96win.

• Random outcomes: All slot, bingo, and live casino games use certified random number generators. No one — including the platform — can predict or influence game outcomes.
• House edge: Every casino game has a mathematical edge in favour of the operator over the long term. This is a mathematical fact, not manipulation.
• Chasing losses: One of the most dangerous habits in gambling is trying to recover losses by continuing to play or increasing your bets. This often leads to even greater losses.
• Addiction risk: Some individuals are more vulnerable to gambling addiction than others. Factors such as life stress, a history of addiction, or mental health issues can increase this risk.
• Financial impact: Uncontrolled gambling can seriously impact your personal and family finances. Never gamble using money set aside for essentials such as rent, bills, or food.

Understanding these risks is the most important first step toward responsible gaming. The more you know about how games work, the more control you have over your playing experience.

Signs of Problem Gambling

Identifying gambling problems early is crucial. Many people do not realize their habits have shifted from entertainment to addiction until the situation becomes serious. Here are the warning signs to watch for in yourself or someone you care about:

• Feeling restless or irritable when not playing or when trying to stop playing.
• Constantly thinking about gambling — planning the next session, figuring out how to get more money to gamble.
• Needing to wager increasingly larger amounts to achieve the same level of excitement.
• Has tried to stop or cut back on gambling but has been unable to do so.
• Using gambling as a way to escape problems, stress, or uncomfortable feelings.
• Lying to family members, friends, or employers about your gambling activity.
• Borrowing money, selling assets, or engaging in unethical acts to fund gambling.
• Personal relationships, employment, or academic performance affected by gambling.

Self-Control Tools at 96win

96win provides a range of self-control tools that you can access at any time directly through your account settings. These tools are designed to empower you to manage your gaming activity in a healthy and responsible way.

• Daily/weekly/monthly deposit limit: Set the maximum amount you can deposit within a chosen period. Once this limit is set, it takes effect immediately and any request to increase the limit requires a 24-hour waiting period.
• Loss limit: Set a maximum amount you can lose within a given period. Once this limit is reached, the system will prevent you from placing any further bets until the limit period resets.
• Session time limit: Set the maximum amount of time you can play in a day. The platform will send a warning when you are approaching your set time limit.
• Cool-off: Take a short break of 24 hours, 48 hours, or 7 days from the platform. During this period, you will not be able to log in or make any transactions.
• Self-exclusion: Choose to exclude yourself from the 96win platform for 1 month, 3 months, 6 months, 1 year, or permanently. This is the most suitable option if you feel you need greater distance from gambling.
• Real-time reminders: Enable pop-up notifications to alert you about the amount of time you have spent in a single gaming session.

Child & Youth Protection

96win is a platform strictly restricted to individuals aged 18 years and above. We take child protection responsibilities very seriously and have implemented multiple measures to ensure no underage individuals can access our platform.

The age verification (KYC) process is carried out thoroughly during registration and when processing the first withdrawal. Valid identification documents are required to confirm that every member meets the minimum age requirement.

For parents and guardians, we recommend the following steps to protect children at home:

• Use parental control software on all devices shared with children.
• Do not leave your 96win account logged in when leaving a device.
• Store your account password in a secure place that is not easily accessible to children.
• Educate children early about the risks of gambling and the importance of age restrictions.